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High energy costs can strain household budgets, but the Home Energy Assistance Program (HEAP) offers relief. This non-emergency program provides a one-time annual payment to help make utilities more affordable.

 

HEAP is designed to help manage heating costs by applying the payment directly to the customer’s utility or bulk fuel bill. The program runs annually from July 1 to May 31.

Eligibility

To be eligible, the total household countable income for the last 30 days - or 12 months from the date of the application - must be equal to or less than 175% of the Federal Poverty Guidelines. To determine eligibility, a household must provide documentation for the prior 30 days of income for all income types, except for self-employment, seasonal, and other countable income, which must provide 12 months of income documentation.

SI TIENE CITA PARA RECIBIR AYUDA
Los clientes programados deben tener a mano toda la documentación necesaria para recibir asistencia en el momento de la cita.
Los clientes con citas programadas deben enviar su documentación al menos 3 días antes de su cita para ayudar con el proceso de la entrevista telefónica.
Processing Non-Emergency Applications

Step Forward processes applications in the order they are received. Processing time may take up to 12 weeks. Online applicants may review their application date and processing status by logging into their Ohio Department of Development Energy Assistance Programs user account. 

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Need emergency services instead?

What to do if your heating or cooling is disconnected right now

or you recently received a disconnection notice

Apply for Seasonal Crisis Assistance

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Learn about consumer rights for utility services in the State of Ohio

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