Personal
Desarrollo
Personal
Desarrollo
Step Forward’s Energy Assistance Services helps low-income households in Cuyahoga County who have been shut off from service or are at risk of disconnection, following the seasonal reconnection orders from the State of Ohio. We provide assistance on a first-come, first-served basis through scheduled appointments, which can be made online or by phone at any time.
​
To ensure everyone has fair access to appointments, we post all available slots on our automated scheduling system. Unfortunately, we cannot accommodate requests for special scheduling from our staff.
​
To better assist households without service, we now separate requests for service restoration from those who have received disconnection notices. We work with utility companies to verify that households are without service before scheduling reconnection appointments.
​
To schedule an appointment, please click here or call (216) 480-HEAP (4327). Appointments are updated daily, including any cancellations.
When these programs are available
Winter Crisis begins on November 1 and ends on March 31. Appointment scheduling starts 5-15 days before the season begins.
​
Summer Crisis runs from July 1 to September 30. Appointment scheduling begins 5 to 15 days before the season starts. Clients who have not received cooling devices, such as air conditioners or box fans, in the last three years may be eligible for new devices. Distribution is on a first-come, first-served basis.
Four steps to getting crisis assistance
All four steps must be completed to receive assistance.
-
Schedule an appointment by calling (216) 480-HEAP or scheduling online here.
-
Immediately following scheduling, complete an online application at energyhelp.ohio.gov, the application portal for Ohio Energy Assistance Programs.
-
Keep your appointment by answering our phone call at the appointed time.
-
If additional documentation is needed, submit the required materials within 10 days as instructed.
DEBE TENER CITA PARA RECIBIR AYUDA
Los clientes programados deben tener a mano toda la documentación necesaria para recibir asistencia en el momento de la cita.
Los clientes con citas programadas deben enviar su documentación al menos 3 dÃas antes de su cita para ayudar con el proceso de la entrevista telefónica.
Appointments are available Monday through Friday from 8:00 a.m. until 4:00 p.m.
​
All crisis appointments are conducted by phone. You do not need to visit an office.
​​​
Appointment scheduling are reserved for crisis services only. Non-emergency benefits are processed by applying online or by mail.
​​​​
You can schedule an appointment 24/7, no internet access required by calling (216) 480-HEAP or schedule online here.
Cómo hacer una cita
Las citas están disponibles de lunes a viernes de 8:00 am a 4:00 pm .
Puede concertar una cita de dos formas:
llamando al (216) 350-8008 o
Programaciónaquà .
Cómo hacer una cita
Las citas están disponibles de lunes a viernes de 8:00 am a 4:00 pm .
Puede concertar una cita de dos formas:
llamando al (216) 350-8008 o
Programaciónaquà .
Cómo hacer una cita
Las citas están disponibles de lunes a viernes de 8:00 am a 4:00 pm .
Puede concertar una cita de dos formas:
llamando al (216) 350-8008 o
Programaciónaquà .
Cómo hacer una cita
Las citas están disponibles de lunes a viernes de 8:00 am a 4:00 pm .
Puede concertar una cita de dos formas:
llamando al (216) 350-8008 o
Programaciónaquà .
Suggestions for a Successful Phone Appointment
-
Enter your phone number in your application carefully and check your entry for accuracy. Transposed numbers, wrong numbers, and providing a phone number that is no longer in service will result in a missed appointment.
​
-
You will be asked for personal information during your appointment. To protect yourself, make proper arrangements for privacy.
​
-
Make proper arrangements for a quiet environment as excessive or loud background noise may prevent the appointment from being completed.
