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Step Forward’s HEAP Courtesy Center primarily provides emergency interventions for HEAP and PIPP clients, but strives to be a welcoming site for everyone with utility assistance needs. Services are not necessarily provided on a first-come, first serve basis. The Center uses a booking system to prioritize and service visitors.

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Same-day assistance, depending on the booking schedule, may not be possible.

We ask that all visitors:

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  • Sign in upon entry.

  • State purpose for visit.

  • Be prepared to return Monday-Friday, between the hours of 9:00 a.m. and 12:00 p.m. or 1:00 p.m. and 4:00 p.m.

 

The Courtesy Center has a limited waiting area. Seats are reserved for clients being served within the next 30 minutes.

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Our service priorities are as follows:

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  • Clients disconnected from service

  • Clients with a disconnection notice, based on the scheduled date of disconnection

  • Dropped PIPP clients reinstating for the PIPP program

HEAP Courtesy Center-signs (1)_edited.jpg

Hours of Operation:

 

The HEAP Courtesy Center is open to the public Monday through Friday from 9:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:00 p.m. The center is closed for lunch from 12:00 p.m. to 1:00 p.m., and visitors are not allowed inside during this time.

 

What to expect:

 

Step Forward staff will do their best to accommodate your needs and make your visit as easy as possible. We aim to minimize waiting times. Please understand that our first priority is to help clients who have lost service or have a pending disconnect.

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To better manage wait times and the number of people in the center, we offer mobile texting with appointment times and two-way texting with staff throughout the day.

 

Services not offered:

 

  • This location does not accept drop-off applications for regular HEAP and PIPP assistance. Please apply online at energyhelp.ohio.gov or mail a completed application to Energy Assistance Programs, PO Box 1240, Columbus, Ohio 43216.

  • This location does not accept documents unrelated to a completed appointment for crisis services.

  • Appointment scheduling is done through stepforward.itfrontdesk.com. Courtesy Center staff can only provide walk-in services and cannot schedule future appointments.

Access:

 

  • Step Forward offers free parking adjacent to the HEAP Courtesy Center

  • The building is handicapped accessible

  • Bus service (Richmond Road at Gary Road) is available as Route 19-19A-19B

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