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Step Forward HEAP Office issues Scam Alert

Attention Step Forward HEAP clients. A scam is circulating where someone posing as a representative of HEAP requests your debit or credit card information.

The scam caller claims they are contacting you on behalf of HEAP with a new program, Heap Connect. The scam caller claims the program provides clients with a $100 voucher/gift card for use at Walmart, Macy's, Giant Eagle, or other stores. The scam caller will then ask clients to provide their account information and pay an enrollment fee via debit or credit card.

Please note, HEAP services will never ask you to pay to apply for or receive services. HEAP services are provided free to eligible residents.


To learn more about recognizing and reporting scams, visit the Ohio Public Utilities Commission website, here.

You can find more information on Step Forward HEAP Services here.


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Step Forward, Corp. is a public Not-For-Profit 501 (c) (3) corporation.  

This website is supported by Grant Number 60 from the Office of Head Start within the Administration for Children and Families, a division of the U.S. Department of Health and Human Services. Neither the Administration for Children and Families nor any of its components operate, control, are responsible for, or necessarily endorse this website (including, without limitation, its content, technical infrastructure, and policies, and any services or tools provided). The opinions, findings, conclusions, and recommendations expressed are those of Step Forward and do not necessarily reflect the views of the Administration for Children and Families and the Office of Head Start.

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