Hours of Operation:

 

The HEAP Courtesy Center is open to the public on Tuesdays, Wednesdays, and Thursdays from 9:00 a.m. to 12:00 p.m. with the last individual being seen at 11:30 a.m. The center is closed for lunch at 12:00 p.m. and visitors are no allowed inside after this time.

 

What to expect:

 

Step Forward staff will do their best to accommodate your needs and make your visit as easy as possible. We aim to minimize waiting times. Please understand that our first priority is to help clients who have lost service or have a pending disconnect.

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To better manage wait times and the number of people in the center, we offer mobile texting with appointment times and two-way texting with staff throughout the day.

 

Services not offered:

 

• This location does not accept drop-off applications for regular HEAP and PIPP assistance. Please apply online at energyhelp.ohio.gov or mail a completed application to Energy Assistance Programs, PO Box 1240, Columbus, Ohio 43216.

• This location does not accept documents unrelated to a completed appointment for crisis services.

• Appointment scheduling is done through stepforward.itfrontdesk.com. Courtesy Center staff can only provide walk-in services and can schedule walk-in/follow-up appointments for the next day if additional documentation is needed to process your application.