EnergÃa
Programas de asistencia
EnergÃa
Programas de asistencia
Step Forward provides utility assistance programs and services to all Cuyahoga County residents, ensuring that everyone across the entire county has access to help with their utility bills.
Step Forward is a local provider for the Ohio Department of Development, offering energy programs and services to residents across Cuyahoga County. Our staff processes applications for the Home Energy Assistance Program (HEAP) and the Percent of Income Payment Plan (PIPP) that are submitted online or by mail to the State of Ohio. Applications are processed in the order they are received, and we aim to provide a determination letter within 12 weeks. This service does not require appointments.
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Our online and mail processing team handles 75% of all utility assistance benefits provided by Step Forward each year. During specific crisis periods, we offer appointment-based services for those facing disconnection or needing bulk fuel, in line with Ohio's winter and summer reconnection orders. Please note that emergency assistance can only be provided through an appointment, which we conduct by phone to make it easier for everyone.
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We understand that securing an appointment can be stressful for households already facing challenges, such as chronic illness, unemployment, or financial hardship. We hear your concerns and are committed to assisting as many people as possible within our funding limits.
Not every household requires an appointment for assistance. Appointments are necessary only for those who have received a disconnection notice, are currently disconnected, or have 25% or less bulk fuel remaining to maintain their services. This situation is considered a crisis. If you are in crisis, and need to schedule an appointment, please on "Seasonal Crisis by Appointment."
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For households that are not in crisis, we encourage you to apply online for non-appointment services or to enroll in the Percentage of Income Payment Plan (PIPP). PIPP helps you manage your utility bills by allowing you to pay a portion of your income towards your gas and electric services, with the program covering the rest. This helps prevent disconnections and keeps your utility costs more affordable over time.
Emergencia
Asistencia
Emergencia
Asistencia
Emergencia
Asistencia
Program Forms
Navigating the Home Energy Assistance Services application process is a crucial step towards securing the support you need for your energy expenses. To ensure a smooth processing experience, you may be asked to submit various forms relevant to your situation and program you're applying to.
Below, you'll find forms that our dedicated Energy Assistance Specialists may request you to complete during the application process.
We understand the importance of a hassle-free experience, and providing accurate and complete information through these forms is instrumental in expediting your application.
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How to Use:
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Download the Forms: Click on the respective form links to download the documents needed for your application.
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Complete the Forms: Fill out each form accurately and thoroughly. Providing precise information ensures a faster processing time.
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Submit the Forms: Once completed, please submit forms through the designated channel specified by your energy assistance specialist.
All utility assistance programs require annual income verification.
CONTACT US
Step Forward Energy Assistance Services
For questions or to schedule an appointment, call Step Forward 24/7 at:
(216) 480-HEAP (4327)
State of Ohio HEAP Office
For general information about home energy assistance:
Call: (800) 282-0880
Hearing Impaired: Dial 711
Visit: energyhelp.ohio.gov
Special Numbers:
Appeal Line: (216) 263-6222