Contact Us
Contact Us
For families or individuals in need of support, Step Forward is ready to help.
Reach out to us for information about local resources and services tailored to your needs.
Have questions?
We're just a call away!
Connect with Step Forward by phone to reach our main office, and we'll guide you to the right resources or team member based on your needs.
(216) 696-9077
Step Forward values your feedback on your experiences with our services, appointments, and interactions. Your input plays a vital role in helping us enhance the quality of our programs.
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Please note, this form is for feedback only and will not be used to request services.
To share your feedback, please click here to complete the form.
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If you would like to file an appeal after your service request has been denied,
please click here for more information.
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Step Forward is proud to be CARF-accredited, a designation awarded by the Commission on Accreditation of Rehabilitation Facilities (CARF) to organizations that meet rigorous standards for quality and service. This accreditation reflects our commitment to excellence in providing programs that are safe, person-centered, and focused on delivering positive outcomes for the individuals and families we serve.
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For the general public, CARF accreditation means that Step Forward has undergone a thorough, independent evaluation to ensure that we uphold the highest standards of care, ethics, and accountability. It signals our dedication to continuous improvement, client satisfaction, and providing services you can trust. With this accreditation, our community can feel confident that they are receiving services from an organization that strives for the best in every aspect of care and support.
Client Confidentiality and Referrals
We regularly receive referrals from third parties, including elected officials and community organizations. On occasion we get requests for the status of a client application from physicians, social workers and case managers. We request your understanding that Step Forward operates in compliance with confidentiality agreements issued by the Ohio Department of Development and must keep all information concerning clients and former clients confidential. We also maintain client privacy in accordance with our agency’s policy for Rights of Persons Served.
Without appropriate written authorization from the person, we do not:
· Confirm if a person has sought services.
· Confirm if a person has or will be receiving services.
· Communicate personal client information in any manner including electronically, verbally, and in writing.
