Contáctenos
ComunÃquese con nosotros
For families or individuals in need of support, Step Forward is ready to help.
Reach out to us for information about local resources and services tailored to your needs.
DEBE TENER CITA PARA RECIBIR AYUDA
Los clientes programados deben tener a mano toda la documentación necesaria para recibir asistencia en el momento de la cita.
Los clientes con citas programadas deben enviar su documentación al menos 3 dÃas antes de su cita para ayudar con el proceso de la entrevista telefónica.
Connect with Step Forward by phone to reach our main office, and we'll guide you to the right resources or team member based on your needs.
(216) 696-9077
DEBE TENER CITA PARA RECIBIR AYUDA
Los clientes programados deben tener a mano toda la documentación necesaria para recibir asistencia en el momento de la cita.
Los clientes con citas programadas deben enviar su documentación al menos 3 dÃas antes de su cita para ayudar con el proceso de la entrevista telefónica.
For more information about Step Forward’s programs and services, visit our Frequently Asked Questions or explore our website.
Si desea presentar una queja formal, haga clic aquà para completar el formulario.
Antes de enviar el formulario "Contáctenos" que se encuentra arriba, revise lo siguiente:
Si tiene preguntas sobre su solicitud HEAP, llame al (216) 263-6266 o envÃe un correo electrónico a heapdocuments@stepforwardtoday.org.
Si tiene alguna pregunta sobre su solicitud de alivio de COVID, haga clic aquà para ver qué fecha estamos procesando actualmente. O puede llamar a nuestro número de lÃnea directa COVID-19 al (216) 370-3480 y dejar un mensaje para recibir ayuda. Tenga paciencia y comprenda que tenemos miles de solicitantes y que estamos procesando las solicitudes por orden de llegada.
Step Forward ofrece asistencia energética, Head Start y programas de apoyo personal y profesional para los residentes del condado de Cuyahoga, Ohio.
Step Forward is proud to be CARF-accredited, a designation awarded by the Commission on Accreditation of Rehabilitation Facilities (CARF) to organizations that meet rigorous standards for quality and service. This accreditation reflects our commitment to excellence in providing programs that are safe, person-centered, and focused on delivering positive outcomes for the individuals and families we serve.
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For the general public, CARF accreditation means that Step Forward has undergone a thorough, independent evaluation to ensure that we uphold the highest standards of care, ethics, and accountability. It signals our dedication to continuous improvement, client satisfaction, and providing services you can trust. With this accreditation, our community can feel confident that they are receiving services from an organization that strives for the best in every aspect of care and support.
Client Confidentiality and Referrals
We regularly receive referrals from third parties, including elected officials and community organizations. On occasion we get requests for the status of a client application from physicians, social workers and case managers. We request your understanding that Step Forward operates in compliance with confidentiality agreements issued by the Ohio Department of Development and must keep all information concerning clients and former clients confidential. We also maintain client privacy in accordance with our agency’s policy for Rights of Persons Served.
Without appropriate written authorization from the person, we do not:
· Confirm if a person has sought services.
· Confirm if a person has or will be receiving services.
· Communicate personal client information in any manner including electronically, verbally, and in writing.
